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Why your business should embrace virtual and augmented reality

Assemblo recently attended a presentation about how virtual reality (VR) and augmented reality (AR) are creating new opportunities for content marketing and storytelling.

The event was part of Firebrand Talent’s #digitalks series and presented by Venessa Paech, Community Engagement Manager at Australia Post.

Paech explored how VR and AR are infiltrating all industries, from tourism to medicine, not-for-profit charities and retail, and being used in a range of creative ways, including training, education, storytelling and entertainment.

What is virtual and augmented reality?

Virtual reality refers to the technologies and content that work together to simulate another reality.

It can engage headsets, immersive multi-screen projections, hand or full-body controllers, sound equipment or human interaction.

It generally involves computer imagery that wraps around the user in a 360-degree environment, and sometimes contains elements that can be physically interacted with.

Augmented reality refers more specifically to technologies that combine the actual reality of a user, usually captured through a camera, and overlays information, graphics and interactive elements to enhance the user experience in some way.

A powerful example of AR is the Pokémon Go game, which placed virtual Pokémon in the real world through the use of a smartphone app.

The overwhelming popularity of the game, which gained seven million users in its first seven days, has plateaued but it remains a testament to the power and possibilities of these emergent technologies.

The six dimensions of VR storytelling

Based on its current technical capabilities, there are six ways that VR can engage users, according to Paech. These can be combined to make the experience more immersive.

  1. Visual. Presenting an immersive visual environment to a user is the first step to engaging them in a virtual way. This can be created by either ‘stitching together’ images from multiple cameras, using a 360-degree camera like the Samsung Gear 360, or by building a 3D space using computer modelling software
  2. Possibility. VR can insert the user in any number of simulated or reproduced environments. They could find themselves on the wing of a model plane or inside Bjork’s mouth. Where virtual reality can take you is only limited by imagination (and budget, of course)
  3. Sonic. The resurgence of binaural sound, which simulates the position of a sound source in a 360-degree space, adds an extra level of realism to any VR experience. Sound can be used to amplify the power of a simulated environment by reinforcing the visuals, or by replacing visuals to suggest hidden objects in the environment
  4. Movement. VR technology can ‘read’ the position of the user’s body through infrared LED sensors, by the physical manipulation of touch controllers or even full body flight simulators that rely on the constant movement of your arms to keep you afloat. VR headsets can tell the position of the user’s head through gyroscopic sensing, which translates to what you see when you turn your head
  5. Agency. How interactive can VR get? It ranges from the user being a passive observer of the virtual reality world, like in the case of Android’s VR Roller Coaster, to being able to pick up virtual objects and use them to activate or destroy other objects. The possibility for interactivity depends on the hardware available, as a simple cardboard headset can’t read user hand movements, for example
  6. Haptic. Haptic feedback engages physical sensations beyond sight and sound. In the interactive performance artwork Omnipresenz, for example, visual and sound input was combined with the physical act of being fed tomatoes, or having a hand stroked which, when in sync with the virtual representations of these acts, created an extremely powerful, almost visceral experience.
Venessa Paech speaks at digitalks

Why jump on the VR and AR bandwagon?

It was interesting to realise that the main appeal of VR is its promise of escape. It provides a way for us, for a short time, to put aside a world that can be confusing, stressful or disappointing, and enter into another world, be it playful, calming, exhilarating, informative or emotionally engaging.

It’s the emotional power of immersive environments that has led to a growing number of organisations adopting these technologies as a marketing tool.

A compelling example is Audi’s virtual test drive, which allows you to get the feeling of driving one of the German car manufacturer’s luxury offerings without leaving your couch. This virtual reality experience is accessible by anyone with a smartphone connected to YouTube and a virtual reality headset, like the Oculus Rift or the slightly more affordable Google Cardboard.

Combined with their very popular ‘virtual showrooms’, Audi has seen noticeable increases in sales without the added cost and hassle of purchasing huge amounts of floor space in major cities like London, Beijing, Berlin and Istanbul, where real estate is at a premium.

It’s obvious that virtual reality is on its way to becoming mainstream, with Facebook purchasing VR leader Oculus for US $2 billion in 2014.

The digital giant has already begun work towards a future where Facebook is transformed from a 2D social networking platform to a fully immersive interactive virtual environment.

This, paired with Facebook’s foray into the augmented reality space, the Camera Effects Platform, means that the VR and AR presence will increase, which will inevitably mean that the cost of implementation and consumption will decrease.

The experience of virtual reality is still very fresh and practitioners, communicators and users are still learning its language.

At the same time, the technology that drives the experience has advanced dramatically over the past few years.

Paech said this is why now is the perfect time to experiment with this medium.

Getting started with virtual and augmented reality

Paech recommends the following three key stages to leverage the power of VR and AR to help your business:

  1. Identify a need or a problem that virtual or augmented reality could solve. In the same way you would undertake a project, it’s important to ask yourself some basic questions. What are you trying to accomplish? Who is your audience? What does the landscape you’re operating in look like? Is this something that VR or AR could solve?
  2. How can experience be used to achieve your goals? Work out which of the six dimensions of VR would be useful to tell the story you’re trying to tell
  3. Find creative partners to collaborate with. Agencies (including Assemblo) are beginning to experiment in this space.

It might be a good idea to start with the familiar: take existing marketing strategies and add the immersive and interactivity elements that virtual reality offers.

Things like branded entertainment, events and exhibitions, product demos or training can be enhanced through the power of immersive storytelling.

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